Welcome to the Frequently Asked Questions Page. Below you will find answers to common questions. If you have any further questions please reach out to us at firstname.lastname@example.org
What is your returns policy?
We offer one of the greatest and most buyer friendly return policies in the industry. We offer a 30 day return policy on all stock item(s).
Special/Custom orders specifically the product knows as the “Cosmic Cradle” cannot be returned except in the event of an incorrect order shipped by the Seller. In the event of a return, the Seller will refund the Buyer the full amount of the purchase price minus the 15% restocking/processing fee, initial cost of shipping the furniture and the cost of the return shipping at our discounted cost. This refund will occur when the Seller receives the item(s) in the original condition and will be applied through the same method of original payment. In the event that the product received does not match the purchase receipt, the seller will be responsible for all costs associated with the return/replacement. The product must be in new condition to be accepted as a return and must be in original packaging. It is also required that the customer be present at time of pickup and item(s) are to be placed in same manner and location as at the time of delivery.
Product Delivery Questions?
The customer will be contacted directly by the carrier to arrange a delivery appointment time frame, which is typically a 4 hour window. This window will most likely be during normal business hours between 8am and 5pm. In the event the customer is unable to accept delivery at the agreed delivery appointment, redelivery and storage fees may apply. The customer assumes responsibility of all storage and redelivery fees and understands that these are payable prior to delivery. In the event the customer does not want to pay the storage and/or redelivery fees then we will have the order shipped back to our warehouse and the order will become a return and will follow our standard Return Policy as stated below.
If the customer designates another party to sign for the order, it is assumed that the customer accepts the order “as-is” unless damage is notated by the designated party. If any damage is present please call us immediately at 1-877-272-3534; if no answer, then leave a voicemail message describing the damage. After informing us directly, please notate the damage on the shipping/delivery receipt. If the Driver is in a hurry and does not provide ample time for inspection, you must insist on inspection and write any and all damage on the shipping/delivery receipt.
In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller’s discretion. In addition, the Buyer must send pictures of the damage via email to Shipping@CosmicCradles.com. If there are zero notations on the shipping/delivery receipt, the customer is legally acknowledging that they accept the furniture as is. If the customer desires to return the product, our standard return policy will then apply.
What are the delivery rules?
- You must be present at the time of delivery. Please make sure you have as many people as needed to help inspect and move your furniture.
- Upon delivery, please thoroughly inspect any and all item(s) for damage before signing the shipping/delivery receipt. Any and all damages must be notated on the delivery receipt. Please try to be specific.
- You may not write “subject to inspection.” Driver may not leave without a signed receipt. If any damage is present please call us immediately at 1-877-272-3534; if no answer, then leave a voicemail message describing the damage.
Most damages are small and can be easily repaired. In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller’s discretion. To avoid more damages and redelivery fees, please accept your freight upon delivery.
What is your cancellation policy?
The Buyer maintains the right to cancel the order of all stock items within 48 hours from time of purchase. In the case of the specific product “Cosmic Cradle” it is considered to be a specialized/custom product, the Buyer has the right to cancel the specialized/custom product “Cosmic Cradle” order within 24 hours of agreeing to this policy. There is a 15% Cancellation fee that is charged after the 24 hour window if an order is cancelled before being shipped. Please note that all time periods given in our shipping estimates are estimates only; they are not binding or guaranteed.
*Unforeseen delays in the production or shipping of a product does not negate the period of time in which the buyer has the right to cancel the order as described above.
At this time we only are shipping within the Continental United States.